We understand that unexpected situations can arise, so here is our simple return policy:
-
To qualify for a refund, your item must be unused and in the same condition as when you received it. It should also be in its original packaging.
-
Returns must be shipped back within 30 days of delivery to be eligible for a refund.
-
Returns that do not meet the criteria outlined in rules 1 and 2 may receive a partial refund, depending on the condition of the product and the timing of the return.
-
The customer is responsible for covering the cost of return shipping.
-
All returns should be mailed to: Smart RV Life Ltd. 2839 MCCOOMB DR, COQUITLAM, V3B 6L2, BC, CANADA.
Please submit all refund requests in written form via email to sales@smart-pets-life.com.
If you have any further questions or concerns, please don't hesitate to contact us.
